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Free US shipping on every camera — no minimum. Questions? Call +1 (509) 521-3312 or email contact@chiaroscurosf.com
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Shipping Policy

Chiaroscuro SF LLC ships cameras to addresses in the United States only. We do not currently offer international shipping, and we do not collect duties or foreign taxes because we do not export.

Free shipping. Standard shipping inside the United States is free on every order. There is no minimum purchase. Shipping is not presented as free outside the United States because we do not ship there.

Sales tax. Orders are currently processed as tax-free per the store configuration provided by the business. If tax collection is later enabled in Shopify, the checkout total will show the amount charged.

Business owner — fill in: SET ORDER PROCESSING TIME (e.g., 1–2 business days)

Business owner — fill in: SET CARRIERS USED (e.g., UPS Ground, FedEx Home Delivery)

What we ship

Every item in this catalog is a camera body or camera kit. Bodies are compact electronics with lithium-ion batteries. Carriers treat lithium batteries as restricted goods; we ship them in original retail packaging with terminals protected. We do not ship loose, damaged, or swollen batteries.

Delivery locations

  • The 50 United States and the District of Columbia.
  • We do not ship to P.O. boxes if the carrier we assign cannot deliver lithium-ion camera kits there. If a P.O. box cannot be used, we will email you at contact@chiaroscurosf.com before canceling.
  • We do not ship to freight-forwarders or export consolidators.

Order processing

Orders are reviewed after payment is captured through Shopify Checkout. Cameras currently show zero sellable inventory in Shopify. We will not claim a camera has shipped until inventory is available and a tracking number exists. If you place an order while a camera is out of stock, we will contact you to wait for restock or cancel and refund.

Estimated delivery

Once a camera actually leaves Springfield, Missouri, transit time depends on the carrier and destination. We do not invent day-counts. Typical ground service inside the contiguous U.S. is several business days; Alaska, Hawaii, and remote ZIP codes take longer.

Tracking

When a shipment is created, Shopify emails the tracking number to the address used at checkout. Use that carrier’s site for status. Address changes after label creation may not be possible.

Damaged, missing, refused, or undeliverable packages

  • Damaged in transit: Photograph the outer carton, inner packaging, and camera before discarding anything. Email contact@chiaroscurosf.com within 48 hours of delivery with the order number and photos.
  • Missing package: Wait until the carrier marks the shipment delivered, then email us. We will open a carrier trace before issuing a replacement or refund.
  • Refused delivery: Refused cameras return to us. Original shipping is free outbound; return freight and any carrier refusal fees may be deducted if the refusal was not caused by our error.
  • Undeliverable / bad address: If the address cannot be delivered, the order is returned. We will refund the camera price after the package is scanned back to us, minus any carrier return charges.

Signature and high-value cameras

Cameras in this catalog range from hundreds to several thousand dollars. Carriers may require an adult signature on higher-value kits. We do not leave high-value cameras unattended if the carrier’s rules require a signature.

Oversized / freight

These cameras are parcel-sized electronics, not furniture. We do not use LTL freight, curbside appointment delivery, or white-glove service for this catalog.

Contact for shipping issues

Email contact@chiaroscurosf.com or call +1 (509) 521-3312. Include the order number, shipping ZIP, and tracking number if you have one.

Last updated: September 2026. Address: 1118 W Beverly Hills Dr, Springfield, MO 65803, United States.