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Return and Refund Policy

This policy applies to cameras sold by Chiaroscuro SF LLC on chiaroscurosf.com. It is written for electronics: sensors, shutters, and lithium batteries cannot be treated like apparel.

Business owner — fill in: SET RETURN WINDOW (e.g., 30 days from delivery)

Business owner — fill in: SET RESTOCKING FEE POLICY (e.g., none / 15% on opened electronics)

How to start a return

  1. Email contact@chiaroscurosf.com with your order number, the camera name, and the reason.
  2. Wait for a return authorization (RA) before you ship anything. Packages without an RA may be refused.
  3. We will send the return address with the RA. Do not ship to the Springfield street address unless the RA says to.

Eligibility

  • The camera must be unused, or used only as needed to confirm it powers on.
  • All original packaging, lens caps, straps, batteries, cables, and inserts must be included.
  • Serial-numbered items must match the unit we shipped.
  • Proof of purchase is the Shopify order number or the email receipt.

Non-returnable / final sale

  • Cameras with impact damage, liquid damage, sand in the mechanism, or missing parts caused after delivery.
  • Opened software licenses or memory cards that have been written to, if sold as accessories in a future order.
  • Custom-etched or special-order configurations, if we ever offer them. None are listed today.

Opened, installed, or used cameras

Powering on a camera to inspect it is expected. Mounting a lens, updating firmware, or shooting a job is use. Used cameras may be refused or subject to a restocking fee once that fee is set by the owner (see placeholder above).

Damaged-on-arrival, wrong item, missing item

Photograph everything and email us within 48 hours. We will replace or refund at our cost, including return shipping, when the error is ours or the carrier’s. Do not attempt internal repairs; that can void manufacturer coverage.

Exchanges and cancellations

Exchanges are processed as a return plus a new order so inventory and serials stay accurate. Cancel before the label is created by emailing contact@chiaroscurosf.com; after the label exists we treat it as a return.

Refunds

Refunds go back to the original payment method through Shopify. Processing time depends on the card network after we issue the refund. Original outbound shipping was free, so there is no outbound shipping to refund. Return shipping is the customer’s responsibility unless the camera was defective, mis-described, or we sent the wrong body.

Warranty vs. returns

Manufacturer defects after the return window are warranty claims, not returns. See the Warranty page.

Questions: contact@chiaroscurosf.com · +1 (509) 521-3312