Frequently asked questions
Do you ship outside the United States?
No. Shipping is free inside the United States only. We do not ship internationally and we do not quote duties.
Is shipping really free?
Yes, for US delivery addresses. There is no order minimum. We do not add a handling line at checkout for standard parcel shipping.
Why do cameras show out of stock?
Shopify inventory for every variant currently reads zero. The catalog, prices, and specifications are still accurate. We will not pretend a camera can ship until sellable quantity is greater than zero.
What payment methods do you take?
Whatever Shopify Checkout enables — typically cards and Shop Pay. Card data is never typed into chiaroscurosf.com itself.
Can I change the lens bundle after ordering?
Email us before the label is created. After a camera ships, bundle changes are a return plus a new order.
Do cameras include a lens?
Read the product page. Some listings are body-only; others list a kit lens under Size / bundle options. Package contents are in the description.
How do returns work on a used shutter count?
Inspect on arrival. If you shoot with the camera, it may no longer qualify as unused. See the Returns policy for RA steps.
Is there a warranty?
Manufacturer coverage applies. We have not published an extra store warranty term yet — see the Warranty page placeholder.
How do I clean a lens I already own?
Our journal has a step-by-step on safe lens cleaning. Use a blower before cloth; skip household liquids.
How do I reach you?
Email contact@chiaroscurosf.com, call +1 (509) 521-3312, or use the contact form. Address: 1118 W Beverly Hills Dr, Springfield, MO 65803.